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Common Causes and Solutions

Common Causes and Solutions

Computer created a copy of the printer driver

Some computers will recognize each printer plugged in with a print cable as separate from each other and will start naming them NOVEXX Solutions 64-0x (copy y), where x is the print head size and y is how many copies of this printer the computer recognizes. On the printers and scanners page in settings, each printer that the computer recognizes will be shown and will list if they are offline. Note that some licenses of bartender or other printing software restrict the amount of printers that can be used and will recognize each copy as a separate printer. In this case, it is recommended to use ethernet to connect to the printer since it will recognize it based on type (64-04, 64-05, 64-08) rather than each printer individually.

Computer is no longer sending jobs due to a previous job fail

When sending a job to the printer, the computer places each job in a queue. If the printer is set to offline mode or throws an error, it will reject new jobs and the computer will recognize that the job was not delivered. The computer will stack all future jobs for the printer behind the failed one in the queue, resulting in the printer receiving no jobs even after it starts accepting them. Resolving this issue requires clearing the queue through the printers/scanners tab in settings on the computer. Note that all jobs have to be re-sent once the queue has been cleared.

Decurling roller too heavy

Doranix supplies metal and Delrin core decurling rollers. The metal core rollers are better for stiffer products but can fold or crinkle flexible products when they contact them. In this case, a Delrin core roller should be used instead, the thin black plastic bar that comes with the eject system should be added if the decurling roller was already a Delrin core.

Decurling roller too sticky

If the product sticks to the decurler, it can wrap around the roller, becoming curled or even destroyed when it tries to feed back into the printer. This is usually caused by the silicone cover on the decurler and should be removed with a knife. Remove the decurler from the printer before removing the silicon cover and avoid cutting into the core by using a one sided blade (like a box cutter) and placing the dull side against the core. Since the decurler is held by the grooves and gravity, the difference in diameter from the cover being removed will not be an issue and can be ignored.

Feed wheel can’t get traction on the product

This usually occurs with stiffer products (like cardstock) that curl around the feed wheel, contacting the plate to either side of it rather than the wheel itself. In this case, one possible solution is ordering spacer blocks from DoraniX. When installed properly, these blocks shift the product away from the back wall, centering it more on the feed wheel. Applying weight to the stack of products being fed is another solution to this issue, particularly if it is caused by the product being slick rather than it being stiff and curved as mentioned above. Using ramps to adjust the angle of the fed product to utilize gravity to push them in has also been proven to work. Changing the angle may cause overfeeding, however, this can be solved by adjusting the separator. Please read read the Separator is at the wrong height section for more information.

Feeding too fast

The faster the product and ribbon move, the less time the printhead has to heat up the ribbon, causing the ribbon to experience lower temperatures. At lower temperatures, the ink could have trouble transferring fully, creating spottiness, or the ink could have trouble adhering to the product. See the Temperature too low section for more details. This can usually be adjusted in the darkness setting in the print setting when utilizing the Novexx drivers. Otherwise see the slew speed folder in the troubleshooting documentation.

 Head Gap incorrect

The head gap controls the angle of the printhead relative to the product when printing, which can affect how the ink transfers to the product. If the head gap is incorrect then the ink will not transfer completely, making the print image spotty. Unfortunately adjusting this setting involves removing the cover so it is recommended to contact Doranix for advice or assistance before attempting to change this setting.

Head is dead or has dead dots

To check if the head is dead, a head dot test should be run. Note that the printer will try to print a report on the head, this is not necessary so just remove the product from the printer before running the test.

    1. Set the printer to offline and press PROG ESC.
    2. Press CUT until it reads “SERVICE FUNCTION” and press ONLINE
    3. The screen should read “Head dot test”, if not then press CUT until it does
    4. Press ONLINE to start it

The printer will show an increasing percentage as it runs the test, though this process can take some time. Once it has finished it will attempt to print the results, and if the product has been removed it will throw an error. Just clear this error (press ONLINE) and any further errors while watching the screen. If the head is fully functional, the screen will read “Head dot O.K.” If the head is burned out it will tell you how many dot errors it has found, with each dot error being a part of the head that can’t print anymore. If dot errors were discovered, the head needs to be replaced and the change printhead folder in the troubleshooting documentation should be consulted.

Head is moving the product

The head presses down on the product when printing to help transfer the ink from the ribbon and adhere it to the product. In some cases the printer will use enough force to slow or shift the product. This typically occurs when dealing with high pressures and the product doesn’t have much traction with the belts or the print platen. To correct this issue, either the pressure needs to be reduced or ribbon save mode needs to be disabled.

        • To Turn off Ribbon Save Mode:
        • Ribbon save can can be switched from the printer or computer. Be careful, if the computer is not set to “printer defaults”, it will override the printer’s settings.
        • Computer:
        • On the print screen of your preferred software, go to “Printer Settings” and “print options”. Under “printing mode” click the checkbox that says “ribbon/print head saving” so that the check disappears.
        • Printer:
        • When the printer is on, press ONLINE to put it in offline mode. Press PROG*ESC to get into the menu. Press CUT until the screen reads “System Parameters”, press ONLINE to enter, then CUT until the screen reads “ribbon autoecon”. Press ONLINE and use CUT or FEED until the screen reads “off”. Press ONLINE to confirm, then PROG*ESC twice to return to the original screen.

The print head should now stay down rather than lifting and dropping for every print.

Head position incorrect

The head is separated into two parts. The top part attaches to the head support shaft, while the bottom part contacts the ribbon and contains all of the electronics. These parts are connected by system of screws that allows the bottom part of the head to move forward or backwards to adjust the head’s contact point with the product. If the head is in the wrong position, the print will become spotty and inconsistent. Instructions to adjust the head position is in the Printhead position adjust folder in the troubleshooting Documentation. Note that this setting is extremely sensitive and it is recommended to record the current gap on both the left and right sides of the head before changing it.

Head too low

While rare, the head going too far down while printing can result in the head slamming into the print platen, a pooching or snapped ribbon, and black streaks on the product. This problem is caused when the head gap is far too low and should be adjusted. It is recommended to contact DoraniX for advice and assistance when addressing this issue since solving it requires adjusting the head gap, and adjusting the head gap requires removing the cover. See the Head gap incorrect section for more information.

Hold down straps are in the wrong position

The hold down straps keep the product from folding over or wrinkling up at the pinch rollers. To function properly one needs to be placed over the edge of the product, with any others distributed between the one over the edge and the truck, if they can fit. When several sizes of products are used it is recommended that each hold down strap be lined up with the edge of each product, though they should be moved if the products have more widths than there are hold down straps. These straps can be moved by loosening the red thumb screw attached to the aluminum block, they will lock into place when tightened.

Incorrect Pressure

When transferring the ink to the product, the print head physically pushes down onto the product. This allows for complete contact between the ribbon and the product while helping the ink transfer and adhere to the product. If the pressure is too low, the ink won’t fully transfer or adhere to the product, causing the image to be spotty or rub off. If the pressure is too high, the head can wrinkle the product, dramatically curl the product, or snap the ribbon. The pressure is adjusted by twisting the red dial on the side wall above the mandrels. This dial has an arrow pointing to one of the three numbers, as the number increases so does the pressure. It will take a large flathead screwdriver or a coin to adjust this dial. If more or less pressure is required and the dial is already on three or one respectively, then further adjustment has to be made under the cover. At this point it is recommended to contact DoraniX for advice and or assistance.

IP address incorrect

The printer’s current IP address could be checked or adjusted through the following instructions. 

    1. Set the Printer to OFFLINE mode then hit PROG ESC
    2. Press CUT until the screen reads INTERFACE PARA then press ONLINE
    3. Press CUT until the screen reads NETWORK PARAM then press ONLINE
    4. Press CUT once so the screen reads IP address then press ONLINE
    5. The current IP address should be displayed which can be changed using CUT (to change the current position) and FEED (to change the value at that position).
    6. To save any changes hit the ONLINE button. Then hit PROG ESC until the screen reads OFFLINE.

Mandrel tension incorrect

Only the ribbon uptake mandrel is connected to a motor, though both are attached to separate clutch brake systems. While this system deals with the changing diameters of both the ribbon spool and the uptake spool, it relies on tensioning the ribbon. At the end of each mandrel is a black cap that covers an orange nob (Wides will not have the covers), this nob is used to adjust the brake attached to that mandrel. Twisting the nob counterclockwise allows the mandrel to turn more freely while twisting it clockwise increases resistance. If the ribbon is too tight it can snap and the mandrels need to move a bit more freely. A pooching ribbon or the ribbon not moving are symptoms of the mandrels moving too freely. Finally if each mandrel is too different from the other, then it is possible for the print image to become distorted as the ribbon moves at a different rate than the product, though this is an incredibly rare circumstance.

Outdated Printer firmware

As computers advance and security issues are detected, the printers need to have their firmware updated. Outdated firmware can cause the printer to reject print jobs or communicate incorrectly with more up to date computers, or at the very least, possess more security vulnerabilities than updated printers. See the Firmware update folder in the troubleshooting documentation for more information.

Outdated or Incorrect driver installed

Drivers act as the translator between the computer and the printer. If the drivers are outdated, then this communication can break down, resulting in the inability to properly inform the computer of the print image or even talk to the printer at all. Updated ethernet drivers can also fail by attempting to use an incorrect port or IP address so both should be checked to make sure they match the ones on the printer. To install or update the computer’s drivers, go to NOVEXX’s website and download the latest drivers. Once downloaded and extracted, find the exe file in the folder and run it. Note that if you are installing the USB drivers the printer needs to be plugged in and running for the exe to find and install the correct drivers. If network drives are being installed, make sure that the type of printer is known (64 -04, 64-05, 64-08) and know which IP address the printer utilizes.

Printer needs a decurler

Some products need higher pressure to print effectively, or the product has a hard time fully ejecting from the printer. The deculer is typically a Delrin core dowel coated with silicone that rolls on top of the product, squishing it between itself on the eject roller. This dowel will push the product down and out of the printer to undo the curl caused by the head pressure and temperature. This also helps the product leave the printer, preventing it from tricking the punch sensor into believing that the next product is a part of the previous one. To be added, the printer has to be equipped with an eject system. The decurler is simply placed in the grooves in front of the head and will be rotated by the eject roller.

Printer thinks it is working with a printhead of the wrong size

When booting up the printer it will mention which model it believes it is, by listing 64-0X where the X is its printhead size in inches. This value should match the label on the printhead. If they don’t match, then the printer will try to use nonexistent dots and might burn out the current printhead, resulting in consistent or increasing gaps in the prints. In this case the instructions in the 4 in to 5 in folder in the troubleshooting documentation should be followed. Once completed, a head dot test should be run to check if the head was burnt out or damaged. See the Head is dead or has dead dots section for more information about the head dot test.

Products have too much traction with each other

The printer separates and feeds the product utilizing a feed wheel to push the product while the separator wheel acts as a barrier, preventing all but one through at a time. If the products have enough friction with each other to prevent the bottom-most one from sliding, then the product will never enter the printer and result in a “No Gap” error. Most of the time, this traction is due to the products sticking to each other and can be disrupted by temporarily separating them before adding them to the printer (flipping through them like a deck of cards is an example of this). If this does not work, changing the angle in which they are fed with ramps can also work, or separating them before the separator wheel with separator ramps has worked in some cases. In the most extreme cases, the product has to be fed one at a time, though this is extremely rare.

Product has translucent parts or gaps

The printer detects the end of one product and the start of another with the punch sensor. This sensor shines a laser from one side and detects the beam on the other, detecting the product when it blocks this beam. If the product has a hole or translucent part that passes through the punch sensor, the printer will think that the product has already passed through and that the next product has just entered. This results with the printer printing in the wrong location and sometimes preventing the products from ejecting completely. To fix this issue, the punch sensor has to be moved to a part of the product without gaps or translucence. Note that this issue only occurs if the gap or translucent area is followed by more material, if the product is just shorter on one end or becomes translucent until the edge of the product then this error should not occur due to the printer never thinking a new product has entered. In the case that the entire product is translucent or the product can’t be rotated to avoid the gaps, contact DoraniX for advice.

Product is feeding at the wrong angle

Some products, particularly if they are large, need to use feeding ramps. Feeding ramps are the magnetic ramps that stick to the transport deck. These ramps can help utilize gravity to feed the product, or change the angle the separator wheel and feed wheel interact with the product. If the product is particularly thin, then increasing the angle to the separating wheel can improve separation by decreasing the gap that the product sees.

Product is getting caught on the bottom of the product stop wall

If the product is curved or wide, then parts of the product can collide with the bottom edge of the wall before the separator wheel. This collision usually causes the product to stop feeding entirely, but can fold or crumple the product if it catches a corner and the product is flexible. To solve this issue, the product needs to be pushed down on its leading edge. Separator ramps can be ordered from DroaniX, these add a slope to this wall so that the product is pushed down while it approaches the wall and is commonly used on flexible wide products. Stiffer products need to have their feeding angle changed or weight added to avoid this issue. Often, the weight of the other products is enough to push it under the wall, so the feeding stack just has to remain large. If that does not work, something can be added onto the feeding stack to weigh the product down, though the object has to be moved each time the stack is added to.

Product is not ejecting completely

Some products remain sticking out of the printer and/or caught under the punch sensor when they should have been ejected. This can cause the punch sensor to remain covered until the next product arrives so that no gap is detected. Additional issues can also arise from the products physically colliding with each other. If the printer is a standard, then an eject system can be installed and should include a decurler, which should solve the issue. Wide printers can’t have the eject system installed due to the plate that supports the mandrels. In this case, gravity tends to be the best solution. Doranix produces blocks that change the angle of the catch tray to utilize gravity ejection more effectively.

Product is overlapping, or the gaps between products are too small

The printer utilizes the punch sensor to detect gaps between the products in order to figure out when one product ends and the other begins. If the product starts overlapping or the gaps become too small for the punch sensor to detect, then the printer will think that there is no new product fed into the printer and eject blank products. Usually, this issue is due to the separator wheel being too high and should be lowered by twisting the knob above it slightly counterclockwise. Note: small changes go a long way with this knob, make very small changes before testing it again. Ideally, the gap between the separator wheel and the feed wheel is the thickness of one product, but the separator wheel should never be touching the feed wheel. This lack of separation could also be caused by the separator wheel turning, make sure that the screw on the separator wheel is tight and the wheel itself does not rotate. Occasionally, feeding ramps also help separate the product by increasing the angle that the product interacts with the separator wheel.

Product slipping on belts

The printer assumes that the product moves at the same speed as the belts. If the product slips on the belt, then the printer will think that it is slightly off from where it actually is, moving the print. If just one side of the product slips then the product could also rotate causing the print to be crooked. The easiest solution to this issue is typically increasing the truck pressure to push the product onto the belts, increasing traction. This is accomplished by turning the red thumb screw on top of the truck clockwise. Increasing the contact with the belts can also be accomplished by shifting over the product using the spacer blocks. With particularly long products, a double truck can be added to push down on the product from both sides.

Product too small and partially on belts

The first belt is about .8 inches from the side wall, meaning products that are only about an inch wide or smaller will only partially be on the belts. In this case, the forward force is only on part of the product, often causing the product to rotate as it travels to the head. This rotation causes the printed image to be tilted on the product. Moving the product over using the spacer blocks solves this issue and should always be used if the product is an inch wide or smaller.

Punch sensor is misplaced

The printer detects when a new product is in place and when the previous product has left by detecting the gaps between the product with the punch sensor. If the punch sensor is too close to the side wall (typically occurs when separator blocks were added), then the product will not pass under the sensor and a gap will never be detected. In this case, the printer will eject blank products until it throws a “No Gap” error. If the punch sensor is too far from the side wall, then the product will physically run into the punch sensor, wrinkling the product or stopping it entirely. See the Troubleshooting No Gap Found error folder in the troubleshooting documentation for more information.

Punch sensor is not reading the difference between the product and empty space

The printer detects the end of one product and the start of another with the punch sensor. This sensor shines a laser from one side and detects the beam on the other, detecting the product when it blocks this beam, and a gap when the beam is visible again. If the product is too translucent then the sensor can’t tell the difference between open space and the product. In this case, a less translucent part of the product needs to pass under the sensor. This can also occur if the sensor gets dirty or dusty, in which case compressed air should be used to clean it off. If the problem persists even after the sensor is cleaned and the product is not translucent, then the sensor itself could be dying or incorrectly plugged in. See the Troubleshooting No Gap Found error folder in the troubleshooting documentation for instructions to check what values the punch sensor is reading.

Ribbon folded or wrinkled

Typically, problems with the ribbon originate from how the ribbon was put on the printer or from the ribbon tension. Since the ribbon is thin and wide, it has a tendency to fold when it slides under the print head. This fold makes a part of the ribbon thicker and can affect print quality. Make sure that the ribbon is flat all the way from the dispensing spool to the take up mandrel before attaching it to the take up mandrel. When attaching it to the take up mandrel, also make sure the ribbon is lined up with the spool of ribbon on the dispensing mandrel. If the ribbon on the take-up spool is offset from the spool of ribbon on the dispensing mandrel, then the ribbon will be tighter on one side than the other, causing the ribbon to fold onto itself. This will cause random gaps in the print image or even extra streaks printed on the product. Finally, if the ribbon is too tight or too loose, then wrinkles or folds can appear in the ribbon due to the ribbon becoming strained or sagging.

Ribbon is on backwards

Thermal transfer ribbons only have ink on one side. This side of the ribbon must face the product to transfer the ink onto the product. Usually, the ribbons are labeled as coated side in or out, with the coated side being the side with the ink. If the ribbon came from DoraniX, it is safe to assume that it is coated side in unless labeled otherwise. To test which side of the ribbon is the coated side, drag a fingernail of similar object across both sides of the ribbon. Note that the ribbons are not particularly strong so the force should be kept on the lighter side during this test. One side should not have much of an effect while the fingernail should remove some of the ink from the coated side, leaving a streak on the ribbon. If the ribbon is currently on backwards, then the roll simply needs to be flipped over and attached in the same fashion as before.

Separator wheel has too much traction

While rare, some products stick too well to the separator wheel, creating wrinkling or feeding issues. Usually this can be solved by adjusting the separator wheel height and preventing it from rotating by tightening the screw keeping it on. If these problems can’t be solved by adjusting the height, then contacting DoraniX for a separator wheel of a different material is recommended.

Separator wheel is rotating

While the separator wheel is a wheel, it is not meant to rotate. The wheel shape is designed to be easy to manufacture while providing the necessary ramp to separate the products. The wheel shape also allows the wheel to be rotated to a new side if it becomes damaged. If the separator wheel is allowed to rotate, the product will be forced underneath the wheel when it should be stopped by the wheel. This results in the products either being stopped entirely or double feeding even when the separator wheel is at the correct height, making it impossible to find the correct height for the separator wheel. To prevent the wheel from spinning, a 3mm Allen wrench should be used to tighten the black screw on the separator wheel. Once the screw is tightened, feeding should be tested and the separator height should be adjusted. See the Separator wheel is at the wrong height section for more information.

Separator wheel is at the wrong height

The separator wheel is the small one inch wheel positioned above the feed wheel. Ideally, the wheel should not rotate and be above the feed wheel by the thickness of the product, so only one product can fit between the separator and the feed wheels. If the wheel is too far away from the feed wheel, the products will not separate enough or overlap. If the separator wheel is too close to the feed wheel, it will block all of the product from going through or put too much force on the product as it passes between the wheels. To adjust the feed wheel, first make sure that the screw attaching it to the axle is tight so the separator wheel does not rotate. Note that this step is important, if the separator wheel rotates it will become impossible to figure out the correct height it should be at. Then, test how well the printer feeds the product by setting the printer to offline mode and hitting FEED. If the product is double feeding or the gap between the products is too small, then the wheel must be lowered by twisting the knob above the wheel slightly counterclockwise. If the product is not feeding, the separator wheel is touching the feed wheel, or the separator wheel is putting too much pressure on the product as it passes through the wheels, then the wheel must be raised by twisting the knob above the wheel slightly clockwise. After adjusting the wheel, hit FEED to test how well the printer is feeding, then repeat the cycle of adjusting and testing until the printer starts feeding correctly. If the feeding errors persist regardless of separator wheel height, it is recommended to contact DoraniX.

Side guide not in the correct position

The side guide lines up the product stack so that each product enters the printer straight and at a consistent location. If the side guide is misplaced, then the print image can move on the product as each product enters at a slightly different angle and position. To move the side guide loosen the thumb screw and place the product against the side wall. Move the side guide until it is touching the side of the product and all of the products are lined up and even. Move the side guide slightly over, just so it is not applying force to, but still barely touching the product. Tighten the thumb screw to lock the guide in place and check that the product can fall down the stack freely yet can’t move or rotate side to side.

Something is caught between the ribbon and the head

If there is a consistent gap in the print image, or sometimes a constant line running up it, there could be something caught between the ribbon and the head. It is recommended to attempt a head dot test to ensure that the head itself is fully functional. See the Head is dead or has dead dots section for more information. Cleaning the printhead should solve this issue. Note that the printer should be turned off and the ribbon should be removed or at least moved and checked for particles before cleaning the head. Isopropyl alcohol is the only recommended cleaning agent for use on the printer, though compressed air should also work quite well for this particular issue. If the problem persists after cleaning the head and the head dot test results O.K, then the issue could be the ribbon becoming wrinkled or folded. See the Ribbon folded or wrinkled section for more information.

Temperature too low

The printhead transfers the ink on the ribbon to the product through several thermal dots along its edge. When these dots are activated, they quickly heat up a part of the ribbon touching the product, transferring the resin wax mixture to it. The wax helps the resin transfer onto the product while the resin adds the color and adheres to the product. Meaning that a ribbon with a high wax concentration will require lower temperatures then a ribbon with a high resin concentration. If too low of a temperature is used, then the ink will not transfer fully onto the product, making the image spotty. Temperature is controlled by the darkness setting, typically under the print speed in the print menu. While the setting will be overridden by any new jobs, the current darkness/temperature setting can be checked by hitting the PROG ESC button while the printer is in “ONLINE” mode and will be labeled as Print Contract percentage. The higher the darkness or Print Contract the higher the temperature will be. While it could seem like the higher the temperature the better, higher temperatures put more strain on the printhead, increasing the chances that the printhead burns out over time. It is recommended to run the prints at the lowest temperature or darkness that still produces optimum print quality. Note that slowing down the feed speed gives the printhead more time to heat up the ribbon. Meaning that if a higher temperature is needed and the darkness is already at around 100, the feed speed should be decreased. See the Feeding too fast section for more information.

Truck is causing the product to curl up before the pinch rollers

The truck is the set of four wheels that ride on top of the belt closest to the side wall. It utilizes a spring to push the product onto the belt, increasing traction to allow the product to feed correctly without slipping on the belts. If the truck pushes down too much on the product, it can cause the product to curl up once the end passes the truck. This curl can cause the edge to hit the side of the pinch roller and fold over as it passes under them. To lessen the pressure, the red thumb screw on top of the truck needs to be turned counterclockwise, which moves the lock nut attached to the screw up, decompressing the spring holding the truck down. If the print image starts moving after adjusting the screw, then the product has started slipping on the belts due to the truck pressure becoming too low. In this case twist the screw clockwise slightly and test for this movement again, if it persists, repeat twisting the screw and checking until the movement is eliminated. Contact Doranix for help or assistance if a truck pressure that does not fold the product or allow the product to slip can not be found.

Wrong port is open or driver is trying to access wrong port

By default, the printer utilizes the port 9100. If the printer is connected by an ethernet cord and the computer can’t send it any jobs, the problem is usually the IP address. See the IP address incorrect section for more information. Occasionally the IP address is correct but the problem is the port, so it is best to check the computer’s printer driver and verify that the port 9100 is being used. If the computer’s driver is using both the correct IP address and port yet still can’t connect with the printer, it is recommended to check the printer’s port address with the following instructions. 

    1. Set the Printer to OFFLINE mode then hit PROG ESC
    2. Press CUT until the screen reads INTERFACE PARA then press ONLINE
    3. Press CUT until the screen reads NETWORK PARAM then press ONLINE
    4. Press CUT once so the screen reads Port address then press ONLINE
    5. The current port address should be displayed which can be changed using CUT and FEED to decrease or increase the value respectively.
    6. To save any changes hit the ONLINE button. Then hit PROG ESC until the screen reads OFFLINE.

Wrong ribbon type being used

DoraniX sells a variety of ribbon types, each with a different composition of wax and resin. Wax helps the resin transfer from the ribbon onto the product, making the ribbon more forgiving, while the resin adds the color and adheres to the product. Most products can use ribbons with a significant concentration of wax, but some products are slick enough or chemically resistant enough to require a resin rich or exclusive ribbon. If a wax type ribbon is used on these products, it will smudge, rub off, or even become fuzzy as the ink refuses to adhere to the product. Unfortunately while the resin heavy ribbons will properly adhere to these products, they are significantly more difficult to work with. Resin heavy ribbons typically need to be run at high temperatures, high pressures, very specific head position, and often slower speeds. These settings are product and ribbon specific, increasing the difficulty to print on a variety of products since the printer has to be calibrated for each product. Meaning, if print quality suddenly falls when a new ribbon is added, then the ribbon is probably the wrong type and has too much resin. If the ink stops adhering to the product once a ribbon is changed, then the new ribbon probably has too high of a wax content.