Common Problems
Common Problems
Creased or folded product
- Product is getting caught on the bottom of the product stop wall
- The hold down straps are in the wrong position
- Decurling roller is too heavy
- Product is running into the punch sensor
- The truck is causing the product to curl up before the pinch rollers
- Separator wheel too low
- Separator wheel has too much traction
- Head too low (typically accompanied with ribbon overfeeding)
Curling product
- Printer needs a decurler
- Too much pressure
- If the product is curled by the decurler, the decurling roller is either too heavy or sticky
Double feeding or overlapping
Ink not sticking/rubbing off
Moving print
No gap error
- Product is overlapping, or the gaps between products are too small
- The product is not feeding at all or the gaps between products are too large (See below)
- The product is not ejecting completely
- The Punch sensor is misplaced
- The Punch sensor is not reading the difference between the product and empty space (occurs if product is too translucent or if the sensor itself is dying)
Not printing (Attempting but nothing on product)
- Head is dead (Try head dot test)
- Ribbon is on backwards (See which side is shiny and try scraping off some ink with a fingernail)
Occasional blank product
- Product is overlapping or the gaps between the products are too small
- The product is not ejecting completely
- Punch sensor is misplaced
- Punch sensor is not reading the difference between the product and empty space (occurs if product is too translucent or if the sensor itself is dying)
Pooching ribbon
Print quality (Consistent lines with no ink)
- Head has dead dots (try head dot test)
- Something is caught between the ribbon and the head (usually product is indented along the line of missing ink)
- Printer thinks it is working with a printhead of the wrong size (When the printer boots up does it say 64-xx where xx is the print head size? Ex: If a 5” printhead is on the printer it should say 64-05 when booting up)
Print quality (Spottiness/inconsistent gaps or lines)
Print quality (tilt)
Printer not receiving Jobs
- If connected by ethernet cable
- IP address is incorect
- The Ethernet cable is dead. (Does the switch/router notice the printer?)
- Wrong port is open/driver is trying to access wrong port
- Outdated/Incorrect driver installed
- The Computer is no longer sending jobs due to a previous job fail (Open printer settings and check queue)
- Outdated Printer firmware
- If connected by print cable
- Computer created a copy of the printer driver (is there a new printer in the printers and scanners setting)
- Print cable is dead. (Does the computer see the printer?)
- Outdated/Incorrect driver installed
- The Computer is no longer sending jobs due to a previous job fail (Open printer settings and check queue)
- Outdated Printer firmware